Frequently Asked Questions
Everything you need to know about shopping for your home at HomiaStore.
What is the typical shipping time for furniture and decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while larger furniture items may take 10-14 business days depending on your location.
Do you offer white-glove delivery for large items?
Yes, we offer white-glove delivery for select heavy furniture pieces. This service includes bringing the item into your room of choice, assembly, and removal of all packaging materials.
What is your return policy if I'm not satisfied?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
At HomiaStore, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your HomiaStore account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm and Klarna.